CX Journey Inc

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CX Journey Inc

Orange County, CA, United States
  • Size: Boutique
  • Coverage: International

About CX Journey Inc

CX Journey Inc. is a customer experience strategy consulting firm founded by Annette Franz. The company is known for helping organizations put the customer at the center of their business and offers a variety of services to address this, including coaching, consulting, workshops, speaking, and thought leadership/content. Their main services include:

  • Coaching:
    • Guide at your side
    • Virtual sessions
    • CX strategy
    • CX career
  • Consulting:
    • Hands-on
    • Virtual or in person
    • Leadership commitment and alignment
    • Customer-centric culture
    • Customer understanding
    • Employee experience
    • Governance
  • Workshops:
    • Virtual or in person
    • Journey mapping
    • Service blueprinting
    • Touchpoint mapping
    • Feedback mapping
    • Root cause analysis
    • Governance
  • Thought Leadership:
    • Influencer services
    • Articles/blogs
    • Interviews/podcasts
    • eBooks
    • Whitepapers
    • Guides
    • Ghostwriting
    • CX classes
  • Speaking:
    • Virtual and in person
    • Keynote speaker
    • Webinars
    • Virtual events
    • Panel moderator
    • Fireside chats
    • Podcast guest
    • Talk show host

CX Journey Inc. helps organizations address challenges related to customer experience, culture transformation, and ensuring that the customer is at the center of all their efforts. They focus on areas such as governance structure design and training, employee and customer understanding, future state design, implementation and alignment, and monitoring and reassessment

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customer experience, employee experience, leadership, culture, journey mapping, voice of the customer, voice of the employee, and CX strategy

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    Service Areas

  • Customer Experience