CX Company

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CX Company

Rotterdam, The Netherlands
  • Size: Medium
  • Year founded: 2005

About CX Company

Automated conversations to get the job done. Intelligent. Personal. Easy.

We at CX Company live and love conversations. Our team has a combined 100+ years of experience working in large Contact Centers. We have been involved in developing online self-service solutions since 2004.

CX Company developed its first mortgage chatbot, named Yvette, on MSN for Rabobank in 2005. And we continue developing and learning with our 40+ clients every day. We are proud to work for many companies across Europe. We have a strong footprint in Insurance, Telecom, Utilities and E-commerce. We’ve seen our fastest, boldest implementations and results at the digital first challenger brands in these industries.

After the successes from those implementations we’ve grown into enterprises and can honestly say we are the most enterprise ready conversation platform around today. CX Company enables your organisation to design and deliver automated intelligent and personalised conversations in each step of the customer journey. Across every digital channel and device. Conversations that help customers get their jobs done faster and better.

Whether it is through intelligent chatbots on Facebook messenger, a virtual agent on your website or a conversational digital assistant in your app, our conversation platform, DigitalCX, lets you design, operate and manage automated conversations at scale.

DigitalCX uses the best Natural Language Processing, supervised machine learning techniques and powerful knowledge management have to offer to help companies continuously improve the conversations they have with their customers. Conversations that drive an improved customer experience, increased self-service rates and higher conversions.

And because we’ve made it very easy to work with, you and your employees can work with this Artificial Intelligence without the need to code. CX Company – Automated conversations to get the job done.

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Self Service, Artificial Intelligence, Digital CX, Machine Learning, Customer Journeys, CRM, Business Intelligence, Chatbots, Conversations, Customer Experience, Marketing Automation, Customer Service.

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