Customer Driven Digital Transformation the Mastermind for Business Development

Mordecai Holtz·24 June 2018·Strategy & Innovation

...Companies seeking to achieve digital transformation success must place the customer back at the center of their strategic efforts. Digital transformation is no longer an option. Over the next three decades, digitization will reshape every industry and will have a direct impact on every global enterprise. Today, enterprises view… Read More...

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Iliyana Stareva: Hubspot’s creator of Inbound PR

Spiros Tsaltas·20 June 2018·Customer Engagement

...This is a 12-question interview with Iliyana Stareva, the creator of Inbound PR and the author of Inbound PR: The PR Agency’s Manual to Transforming Your Business With Inbound. Her book was published last week- yeap, really hot off the press.  Iliyana works for Hubspot, the… Read More...

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Why The Book of Why?

Kevin Gray·10 June 2018·Data & Analytics

...UCLA computer scientist Judea Pearl has made noteworthy contributions to artificial intelligence, Bayesian networks, and causal analysis. These achievements notwithstanding, Pearl holds some views many statisticians may find odd or exaggerated. Here are a few examples from his latest book, The Book of Why: The New Science of Cause… Read More...

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Omnichannel Banking: The meaning, examples, benefits, and challenges

Kostiantyn Didur·31 May 2018·Customer Engagement

...Omnichannel approach appeared in retail in the early 2010s. Since then, it’s been making its way into industries like telecommunications, media, and retail banking. With omnichannel banking, financial institutions can cut costs through process automation and boost revenues thanks to superior customer experiences. All at the same time. Does… Read More...

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Is Cryptocurrency A Reliable Investment Asset?

Indra Chourasia·30 May 2018·Enabling Technologies

...In the quest for an enhanced portfolio return, investment management firms have been exploring newer and hitherto non-conventional investment avenues in recent years. With an aggressive shift away from a passive indexed-based investment strategy to actively managed strategies – more so focus on emerging markets, alternatives and others (real-estate, commodities… Read More...

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My expectations of a modern day CFO

Jens Harsaae·28 May 2018·Strategy & Innovation

...Deep learning, Blockchain, Initial Coin Offerings, Hackathons, Robotic Process Automation, software-defined networks, exponential development, Minimum Viable Products, Unicorns, the Singularity, Quantum computing, supervised machine learning, data lakes, GPU computing, DXP, generative adversarial networks, edge computing … BUZZWORDS? Or terms that you and I honestly ought to know better? A fierce… Read More...

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Case Study: Avast – Customer Experience-led Strategy

Andrew Salmon·23 May 2018·Customer Engagement

...Avast is the global leader in next-gen cybersecurity products for consumers and businesses, operating across 150 countries, protecting over 400 million people online, preventing 3.5 billion attacks every month. “Working with DWG was a great experience. Simply by getting stuck in, identifying the challenges and how to resolve,… Read More...

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Leading Digital: The Executive Summary

Neil Rainey·23 May 2018·The Case For Digital Transformation

...Leading Digital: Turning Technology Into Business Transformation is the classic book on digital transformation.  Here is a full and in-depth Executive Summary to get you started with what you need to know for your digital transformation. In Leading Digital, authors George Westerman, Didier Bonnet, and Andrew McAfee highlight how large companies… Read More...

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Creating Customer Constellations

Samuel Church·23 May 2018·Customer Engagement

...Modern customer engagement strategies tend to focus on ‘owning’ a customer, or at the very least, capturing a greater proportion of the ‘customer universe’ (i.e. having a greater presence in the mind of the customer). Aside from being a useful call to arms, it does not provide any clarity on… Read More...

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The Book of Why

Kevin Gray·21 May 2018·Data & Analytics

...UCLA computer scientist Judea Pearl has made noteworthy contributions to artificial intelligence, Bayesian networks, and causal analysis. These achievements notwithstanding, Pearl holds some views on data many statisticians may find odd or exaggerated. Here are a few examples from his latest book, The Book of Why: The New Science… Read More...

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The tenure of the CISO is key to driving security transformation

JC GAILLARD·16 May 2018·Cyber Security

...Nothing will change until the profile of the CISO is raised and they start to see their role over the mid to long-term. Surveys suggest that the average tenure in a CISO position is around 2 years. Although it seems to vary depending on industry… Read More...

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How the General Data Protection Regulation (GDPR) will impact the Banking Sector

Vimal Mani·8 May 2018·Cyber Security

...The whole of the EU is chanting one mantra right now and that is GDPR (the General Data Protection Regulation), the compliance mandate soon to be enforced on the 25th May 2018. This GDPR is a program brought into place to develop, implement and improve customer data privacy and data… Read More...

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