...Financial Experts at the GDS NG FST Summit say AI technology is not taking jobs from banking employees, rather focusing people on more important tasks. Read More...

...2018 is likely to be a game-changing year for the banking and finance sector. As the General Data Protection Regulation (GDPR) and Revised Payment Service Directive (PSD2) are implemented across the European Union, the exclusive control of banks and other financial institutions on financial data of their customers is about to end. These new regulations will open the door to almost any company interested in claiming a share, particularly the tech giants, such as Amazon, Facebook, Google.  Read More...

...The networked economy of devices could hold promise for accelerating both banking services and operations to the next level of seamlessness. On the one hand, rising operating costs have led banks to explore technologies that could reduce the cost of operations and increase revenue while minimising costs. Read More...

...In our latest GDS Video Snack, Sasha Qadri, Editor at MeetTheBoss TV looks at who’s leading the pack when it comes to mobile banking. Read More...

...With the rapid expansion of smartphones and tablet devices, more and more consumers are using their smartphones and tablets to conduct their daily activities as replacements for their personal computers (desktops, laptops). Personal computer sales have been declining in previous years, and tablets already outsold laptops in 2013. Read More...

...As consumer expectations towards digital user experience are increasing, more and more banks are striving to provide great customer experience on their digital banking channels – online, mobile, and tablet banking. According to the EFMA - Capgemini World Retail Banking Report 2014, customers with positive experiences are more than three times more likely to stay with their bank than those with negative experiences.  Some banks have created tailored apps for some of their customer segments, e.g. dedicated mobile apps for the private banking segment or the youth segment. However, banks have the opportunity to do more than just provide a good customer experience in digital banking. With big data, predictive analytics and the unprecedented amount of data available from mobile devices, banks can tailor their digital banking experience on an individual level, and deliver a personalized level of service to their customers via online, mobile and tablet banking. Read More...

...In recent years, mobile banking and mobile wallets have gained outstanding popularity in many countries in Sub-Saharan Africa. As the majority of the population in Sub-Saharan Africa is using feature phones – devices with no smartphone capabilities – banks in the region tend to offer USSD and SMS-based mobile banking and mobile wallet solutions, and do not treat smartphone banking as a priority. Read More...

...Over a decade after its release, Christopher Nolan’s Inception continues to captivate audiences with its intricate plot and thought-provoking themes. Each viewing offers new insights and interpretations, leaving viewers in a state of awe and contemplation. The movie delves into the manipulation and distortion of time, space,… Read More...

...Here’s an overview of my “Zero to 10 Approach” for managing ideas from executives.   Essentially, it works like this: 💡 You are presented with a (potentially great) idea from an executive. But it’s complex. It’s going to need a lot of work. And although it’s a good idea, fully… Read More...

...Although disruption has been imminent in the insurance industry for a decade or more, it feels increasingly inevitable that one day soon digital platforms will make a direct play to enter what remains a large and profitable sector. As consumers, we expect digital-only interactions that make everything seamless and… Read More...

...In our 2021 article “Measuring Digital Transformation”[1], we argued that the application of appropriate KPIs (key performance indicators) is essential for the success of digital transformation initiatives. Further research[2] and experience continue to support the importance of measurement, and also highlight the challenges of finding and… Read More...

...Work Design. Our Ultimate Quest for the Meaning of Work has started with a Brief History of Work, where I tried to analyse the evolution of the meaning of work across time. I have then explored the framework of The Discourses of Work that… Read More...