The Shifting Powers of the Global Top 250 in Retail
Every National Retail Federation (NRF) Big Show, Deloitte publishes updated research on the top 250 global…
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Retail
NRF 2018: Three “Below the Surface” Trends Defining the Future of Retail
This week finds me in Asia with stops in Shanghai, Bangkok, Hong Kong, and Tokyo.…
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NRF 2018: The Ten Quick Transformational Retail Trends
More than 37,000 retailers and industry partners from 90+ countries descended on New York for…
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Retailing 2020 – Your Life Transforms Into a Digital Shopping Platform
At its roots, retail has always been a human covenant between a shopkeeper and a…
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2018 – It Starts with the Voice of the Customer
A key highlight of 2017 was a retail customer panel that I had the pleasure…
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The Top 10 Brands of 2017 in Retail, Technology, and Leadership
As reflected on my personal website, my endless curiosity journey has focused on three topics: retail,…
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Amazon’s big move: is Retail leaving the Internet behind for the High Street?
Retailers have been hearing the same news for years – the struggling high street is…
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The Screaming Signals to Lead the Digital Retail Revolution
For the past two weeks, my youngest son was in France attending the latest edition…
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Three Lessons from the 2016 Global Retail Shopping Season
The past couple of weeks were filled with the delivery of regionally customized presentations on…
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John Lewis on Fulfilment Challenges in the Online World
Online fulfilment is a customer norm and a retailer challenge when it comes to profitability.…
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The Bright Future of Retail – Olá Brazil
Two weeks ago, had the pleasure of speaking to the Board of Directors at two…
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Flying Past Middle Age Loyalty Programs Anxiety
"We want people to be able to use those (Frequent Flyer) miles not to fly…
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