2020 Prediction: Align to Modernize
In-house innovation teams and centers of excellence (COEs) became the norm for progressive organizations in…
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Strategy & Innovation
Design Thinking: A key digital priority
A progressive perspective necessitates an understanding that we are not simply encountering the product, service,…
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8 Design Thinking flaws and how to fix them
Design Thinking attempts to extract the mindset of a designer, an artist, a creator, or…
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Digital Transformation Goals for Customer Experience
I gave a talk at last week’s Customer Experience / Digital Leadership event in London, and had…
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