Over the last 30 years, my colleagues and I have worked to identify key capabilities an organization must possess to succeed. We have defined the concept of organization capability as what an organization is known for and good at doing to deliver value to its key stakeholders.
Having the right organizational capabilities leads to investor confidence and we have created a Leadership Capital Index to define them as intangibles that investors value over time. Having the right organizational capabilities leads to improved customer commitment and revenue per customer and we have worked to define the right internal culture and leadership behavior. Having the right organization capabilities also leads to employees having greater personal well-being and work productivity and we have worked to define how to increase personal meaning at work.
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