It will be quite a year in 2020 for digital workplace and employee experience, as a number of important emerging trends shift the landscape. Some long-standing issues will also reach a tipping point for many organizations. In my discussions with CIOs, CHROs, heads of digital workplace, and IT solution owners over the last year, it’s clear that it’s currently a difficult time right now for those in charge of digitally enabling work in our organizations.
I recently laid out the reasons for this in considerable detail. These issues are now consistently a significant challenge for many organizations to deliver well on either digital workplace or employee experience, two closely related concepts. While these issues can’t entirely be overcome this year for most organizations, it’s safe to say that understanding them and tackling them proactively will produce the better result.
Underscoring the importance and urgency of progress is the significant gap today between delivery and expectation in employee experience. A recent in-depth study by Deloitte reported that while 80% of executives say employee experience is important, only 22% of employee report it’s done well. What’s more, 59% or organizations say they’re not really ready to address it. This means there’s a lot to do for those responsible for this area, not just in driving improvements on the ground, but managing stakeholder expectations overall.
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