Zara’s New Concept Store Showcasing Fast Fashion Future of Retail
This past week had the pleasure of visiting the new Zara Concept Store in Milan,…
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Customer Engagement
The 2018 Definitive Retail Model Success Formulas Revisited
New research and the continuous digital disruption of retail inspired this re-examination of the retail…
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AI’s Potential for Transforming the B2B Customer Journey
Creating a seamless, personalized, and frictionless customer journey is one of the top-most priorities for…
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The New Sensormatic Global Retail Shrink Index
Coming soon, the new Sensormatic Global Shrink Index. The most comprehensive shrink survey to date…
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The Digital Future of Retail Simplified
Not too long ago, many including myself were forecasting major consumer changes for the year 2020.…
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Brand and your Transformation to Omni-channel Retailing
I’ve always been heavily involved with retail. I’ve worked with major international retail brands and…
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The Shifting Powers of the Global Top 250 in Retail
Every National Retail Federation (NRF) Big Show, Deloitte publishes updated research on the top 250 global…
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NRF 2018: Three “Below the Surface” Trends Defining the Future of Retail
This week finds me in Asia with stops in Shanghai, Bangkok, Hong Kong, and Tokyo.…
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NRF 2018: The Ten Quick Transformational Retail Trends
More than 37,000 retailers and industry partners from 90+ countries descended on New York for…
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Retailing 2020 – Your Life Transforms Into a Digital Shopping Platform
At its roots, retail has always been a human covenant between a shopkeeper and a…
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2018 – It Starts with the Voice of the Customer
A key highlight of 2017 was a retail customer panel that I had the pleasure…
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