The Royal Millennials and Magical Retail Experiences
Recently I had the opportunity to participate in the World Department Stores Forum 2017 in…
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Customer Engagement
Hard Money. Fair Money. Easy Money.
I participated in an advisory board meeting with a client recently. The goal of the advisory…
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Amazon’s big move: is Retail leaving the Internet behind for the High Street?
Retailers have been hearing the same news for years – the struggling high street is…
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What I Learned From a Drone, Camtasia, Video and My Son
For brands that are transforming, the context and experience of consumers must drive all functions…
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The Screaming Signals to Lead the Digital Retail Revolution
For the past two weeks, my youngest son was in France attending the latest edition…
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Generation Z and Higher Education
Generation Z expects seamless experiences or they increasingly switch off. This is a specific challenge…
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The Asia Digital Retail Technology Revolution
This past week had to pleasure of speaking at the Retail Risk Conference in Singapore.…
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How a customer centric approach leads to Big Data success
In the age of the digitally empowered consumer, data is the lifeblood of industry. Fuelled…
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Is the role of Advertising diminishing?
This is a topic that both my close friend and I have had quite a…
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Segments and the need to focus on empathy to improve user experience
I was reading a feature on Akshay Kothari, head of LinkedIn India, where he talks of…
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The Myth Of The Time-Starved Service Buyer
I want to address a myth that is prominent in sales and marketing circles today…
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