- Year founded: 2006
Cogito enhances the emotional intelligence of phone professionals by applying behavioral science through artificial intelligence and machine learning. Cogito’s software evaluates hundreds of behavioral signals through voice to provide live conversation coaching for agents and a real-time measure of customer experience for every call.
Cogito is helping the world’s most successful enterprises improve sales results, deliver amazing customer experiences, and enhance quality of care. Backed by OpenView Ventures, Romulus Capital and Salesforce Ventures, Cogito is headquartered in Boston, MA.
At Cogito, we are united through the common goals of producing innovative technology, driving customer success, and helping people live more productive lives.
Artificial Intelligence, Customer Experience, Call Centre
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- Customer Engagement