Can you get personalization right?

Sasha Qadri·12 July 2016·Customer Engagement

...In our latest GDS Video Snack, Sasha Qadri, Editor at MeetTheBoss TV looks at how companies can maximize their data use to create a compelling customer experience. Read More...

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The Internet of Things and Boston: The Epicenter of Innovation

Mark Hewitt·5 July 2016·Strategy & Innovation

...The Internet of Things (IoT) and Boston are rapidly becoming inextricably linked. With firms like PTC, GE, LogMein, iRobot and booming tech and academic communities in its midst, Boston is poised to be a major geographic player and rival Silicon Valley in the innovation and next generation of technology, particularly for business-to-business (B2B) concerns. Read More...

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The Role & Value Of An Interim Chief Digital Officer (CDO) In PE / VC-Backed Businesses – Interview

James Leighton Davis·31 May 2016·The Case For Digital Transformation

...This interview was conducted in late 2015 by James Wheeler of EIM, and is reproduced with his kind permission. Digital transformation is the most critical issue facing business today. We are all using clever IT and smartphones and most of us use social media. We all consume data and our actions generate further data. But few of us understand the significant opportunities digital offers on tap for developing our top line performance and conversely protecting what we have already got. Enter the Chief Digital Officer… Read More...

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Why Apple and Amazon are CX outliers, not the Norm

Ben Thompson·23 May 2016·Customer Engagement

...Gartner suggests that 89% of businesses plan to compete primarily on the basis of customer experience this year. But most have a long way to go to catch up with best-in-class firms such as Apple and Amazon, argues MeetTheBoss TV’s Ben Thompson. Read More...

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How do banks morph to become digital through and through?

Stuart Hall·23 May 2016·Strategy & Innovation

...Disruption has changed the face of multiple industries, but it feels like its effects have been most rapid and profound within banking. ‘Banks’ internal structures and processes are not geared towards facilitating experimental thinking’. FinTech companies such as PayPal and Transferwise have streamlined multiple traditional banking services, changing how consumers interact with and consume banking services.   Read More...

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Identity Access Management: Solve security and unlock opportunity

Adam Burns·11 May 2016·Customer Engagement

...  How to improve customer experience, enhance security, and unlock greater insight into consumer behaviour.  In our latest GDS Video Snack, from MeetTheBoss TV editor Adam Burns discusses the virtues of IAM. Read More...

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Securing the Internet of Things

Indy Dhami·10 May 2016·Cyber Security

...If the Internet is a free-for-all, and with the Internet of Things we’re putting the entire world on the Internet, what does that make us? Fish in a barrel? ~ J.M. Porpup  Last year I published a LinkedIn post on the topic of ransomware and the Internet of Things (IoT). Since then we have seen a further array of exciting (and odd) IoT innovations brought to the marketplace. This includes blockchain/IoT integration, consumer augmented/virtual reality headsets, pet fitness trackers, beds, footwear, even an internet-enabled dress. The research agency Gartner estimated that there will be over four billion IoT devices in use this year, with that number rising to over twenty billion by 2020.  Read More...

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The problem with Data Analytics

Adam Burns·4 May 2016·Data & Analytics

...Data analytics is great for iterative evolution. But can a committee ever create anything awesome?  According to WhatIs.com, “data analytics is the science of examining raw data with the purpose of drawing conclusions about that information. Data analytics is used in many industries to allow companies and organisations to make better business decisions.” Read More...

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Video: Do data and analytics need a board level champion?

Ben Thompson·27 April 2016·People & Change

...Digital is now too important to be left as a subset of someone else’s job description, argues MeetTheBoss TV’s Ben Thompson. All hail the Chief Digital Officer. Regardless of a company's vertical market focus, your marketers are only asgood as the data that underpins their plans. It’s a key asset – perhaps an organisation’s most critical currency. Read More...

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Video: Identity Access Management – Solve security and unlock opportunity

Adam Burns·30 March 2016·Cyber Security

...With recent high-profile information security breaches featuring some form of credential theft to enable abuse of privileged accounts, it is not surprising that identity and access management – IAM - is now a top security initiative. Read More...

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Bimodal IT, PaaS and Containers what are they all about?

Rhys Sharp·29 March 2016·Enabling Technologies

...The IT industry is a constant source of new terms, acronyms and technologies that are hard to understand, but keep alive the myth that IT is all very complex! Read More...

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"Social Media" Needs a Rebranding

Jed Singer·28 March 2016·Customer Engagement

...Over the past decade, with the rise of social media as a marketing channel, B2C marketers have made social platforms their playground, to staggering results. From RedBull’s virtuoso social activations, highlighted by Felix Baumgartner’s 2012 Space Jump, to Oreo’s agile Dunk In The Dark and nimble Daily Twist campaign, to six years (and counting) of brilliance and bizarre from Old Spice, it really didn’t matter what you were selling. Read More...

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