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Search Result Image for 'Contact Center Perspectives (27th January, 2016)'
Contact Center Perspectives (27th January, 2016)
Kalyan Banga·12 July 2016·Customer Engagement
...of big, bad data. 3 Ways to Boost Your Customer Retention Rate With Service [winthecustomer.com] Gartner research shows that by 2018, 70 percent of business-to-business e-commerce sites will offer customers Read More...
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Search Result Image for 'Can you get personalization right?'
Can you get personalization right?
Sasha Qadri·12 July 2016·Customer Engagement
...It will develop, as companies get better at using their data. According to Gartner, the key to making sense of big data and enhancing the personalisation – read customer service Read More...
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Search Result Image for 'The Internet of Things and Boston: The Epicenter of Innovation'
The Internet of Things and Boston: The Epicenter of Innovation
Mark Hewitt·5 July 2016·Strategy & Innovation
...spending, consumer applications will amount to $546 billion in 2016, while the use of connected things in the enterprise will drive $868 billion in 2016. Source: Gartner If you think that Read More...
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Search Result Image for 'Why Apple and Amazon are CX outliers, not the Norm'
Why Apple and Amazon are CX outliers, not the Norm
Ben Thompson·23 May 2016·Customer Engagement
...Gartner suggests that 89% of businesses plan to compete primarily on the basis of customer experience this year. But most have a long way to go to catch up with best-in-class Read More...
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Search Result Image for 'How do banks morph to become digital through and through?'
How do banks morph to become digital through and through?
Stuart Hall·23 May 2016·Strategy & Innovation
...realise this. According to Gartner, the device mesh encompasses the sheer number of devices, individuals, information and services that consumers happily jump between and are surrounded by that are dynamically Read More...
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Search Result Image for 'Identity Access Management: Solve security and unlock opportunity'
Identity Access Management: Solve security and unlock opportunity
Adam Burns·11 May 2016·Customer Engagement
...privacy and security are in place, a good consumer-oriented IAM solution can focus on the business client relationship. As Gartner says: Identity and access management is modernizing by embracing the Read More...
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Search Result Image for 'Securing the Internet of Things'
Securing the Internet of Things
Indy Dhami·10 May 2016·Cyber Security
...(and odd) IoT innovations brought to the marketplace. This includes blockchain/IoT integration, consumer augmented/virtual reality headsets, pet fitness trackers, beds, footwear, even an internet-enabled dress. The research agency Gartner estimated that there Read More...
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The problem with Data Analytics
Adam Burns·4 May 2016·Data & Analytics
...2009 article about how Amazon used it to generate $2.7 billion. And here are ten more recent examples in a nutshell from Gartner analyst Doug Laney. All of which means Read More...
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Search Result Image for 'Bimodal IT, PaaS and Containers what are they all about?'
Bimodal IT, PaaS and Containers what are they all about?
Rhys Sharp·29 March 2016·Enabling Technologies
...Let’s start with Bimodal IT; a term introduced by Gartner to describe two modes of delivering IT. Bimodal IT  refers to having two modes of IT, each designed to develop Read More...
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