The culture and leadership turnaround at Citizens Bank of Edmond

Hilton Barbour·13 October 2020·People & Change

...I’m always fascinated by the incredible organizations that this interview series has introduced me to. Organizations achieving incredible things, often under the most pressing and difficult circumstances, and finding novel ways to push through with resilience and humility. I’m even more impressed when I see the subsequent impact they’re able… Read More...

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Becoming a Platform Professional—MBA courses, Executive Education and More

Peter Evans·12 October 2020·Strategy & Innovation

...Platform businesses can now be found in nearly every corner of the economy.  This growth is driving the need for professional managers who can lead the complexities of running platform companies or platform product lines within larger companies. A decade ago, when platform companies were just gaining traction as an… Read More...

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How to deliver 10X productivity for knowledge workers? Part 3

Jason Nash·21 September 2020·People & Change

...A well-communicated message can make the difference between inspiring a workforce and making it sigh whenever Monday morning comes around. Take one small example, how do you name a document? Everyone has their own way. Some people use personal conventions, some randomly pick a name, while others might follow a… Read More...

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Using culture to drive identity and innovation at US bank Quontic

Hilton Barbour·31 August 2020·People & Change

...In this series of interviews on the impact of Culture on Digital Transformation, I’ve had occasion to interview a broad cross-section of organizations in the Financial Services sector. That shouldn’t come as a surprise as the industry – from Schedule A banks to Insurers to feisty FinTech innovators – is… Read More...

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Some marketing science case studies

Kevin Gray·25 August 2020·Data & Analytics

...Analytics is not software. Software is not analytics. Software and analytics do not make management decisions. They are tools that help managers make decisions. Many analytic tools are now available in user-friendly software packages. User friendly doesn’t mean easy to use skillfully, however. That requires formal education in research methods and statistics and… Read More...

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Automation and RPA: the future – The Automation Journey – Part 5

Jeremiah Jeschke·7 June 2020·Enabling Technologies

...“In our bank we have people doing work like robots. Tomorrow we will have robots behaving like people.” John Cryan, CEO of Deutsche Bank.  When you understand how automation works with Robotic Process Automation (RPA) tools, you see how your business can run so much better. You see, while both… Read More...

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Four things Corporate Innovators need to do now … and how to proceed

Frank Mattes·31 May 2020·Strategy & Innovation

...In the current situation, many corporate innovators face a dilemma: In most companies, they are asked to refocus activities to support the core business while at the same they hear that they should prepare for post-crisis growth. So how could you and your peer corporate innovators solve this dilemma? To… Read More...

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Alexa and Google Virtual Assistant are making businesses smarter know-how?

Anuj Tripathi·30 March 2020·Enabling Technologies

...Artificial Intelligence and Machine Learning have presented us with a host of incredible technological innovations. AI-powered virtual assistants are one of those pioneering innovations that are helping transform the world around us one task at a time. While smart virtual assistants like Alexa and Google Virtual Assistant can certainly shop… Read More...

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The digital dilemma: putting data to work

Jeffrey Phillips·24 March 2020·Data & Analytics

...Over the history of mankind, we’ve constantly sought out tools and capital to make us more productive.  From the formation of basic tools to assist in farming to real cultivation and shaping of the land for greater yields, humankind learned to grow food. Further research into genetics, fertilizers and pesticides… Read More...

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The alternative endings to the Coronavirus (COVID-19) crisis

Tony D'Onofrio·18 March 2020·Customer Engagement

...Prepare for the worst and plan for your future professional best. Having a substantial part of my family south of the red zone in Italy, I have been following very closely the progression of COVID-19. As of March 17, Italy had over 31,500 cases of Coronavirus with… Read More...

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Why storytelling is key to marketing and user experience design

Garret Keogh·17 February 2020·Customer Engagement

...We’re all vying for audience attention. You’re there trying to promote your service or product whilst your audience’s social media feeds are full of pictures of somebody’s baby, Christmas dinner, and that cute cat doing something adorable! All things that pull on people’s emotional heartstrings. So you need to… Read More...

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Seizing The Opportunity Of A Platform Business Strategy: A CEO’s Story.

Geoff Parker·24 January 2020·Strategy & Innovation

...At the MIT Platform Strategy Summit, 2019 Geoffrey Parker (Dartmouth and MIT) and Co-Author of The Platform Revolution spoke with Barclays CEO Jes Staley as he described the moment he understood the power of platform business models and how the  ‘The Platform Revolution’ may one day be regarded as having… Read More...

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