Chatbots transform any function, not just customer-facing ones.

Bertrand Maltaverne·10 April 2017·Enabling Technologies

...  More than a year ago in January 2016, I imagined the future of Procurement technology. The origin of my idea of a Procurement Assistant you could interact with via chat came from growing interest in the development of chatbots. Most mainstream communication platforms are having one or are certainly working on one. Read More...

 thedigitaltransformationpeople.com· 24 Shares

Is Operational Innovation not just another hype?

Micha Veen·26 March 2017·Strategy & Innovation

...As an operational Innovation specialist delivering operational change and efficiency in global multinationals, I have come across numerous new "hypes" organisations have introduced to deliver impact to their customers with sustainable cost savings, revenue growth and increased profitability. However, have you seen that these hypes deliver true operational impact? I'll share some of my views experiences; Read More...

 thedigitaltransformationpeople.com· 9 Shares

Measuring what Matters Most

Richard Chiumento·26 March 2017·People & Change

...Employee engagement has fallen around the world for the first time since 2012. The findings come in a new study from Aon Hewitt, the talent, retirement and health solutions arm of Aon plc. Read More...

 thedigitaltransformationpeople.com· 20 Shares

My top 5 breach prevention tips – would these be yours?

Jane Frankland·23 February 2017·Cyber Security

...Working in cyber security for the last 19-years has been an amazing experience. Watching the sophistication of cyber attacks, and the frequency of breaches increase, has not. Read More...

 thedigitaltransformationpeople.com· 13 Shares

UK Competitiveness Threatened by Digital Divide

James Leighton Davis·21 February 2017·The Case For Digital Transformation

...The UK sits at the top for e-commerce and is among the top five countries for technology availability. However, when it comes to embracing digital technology on a company level the results of research conducted by IBM, the multinational technology and consulting firm, are surprising: only just over 50% of UK organisations are digitising their business at the same rates as their European counterparts and overseas peers. Read More...

 thedigitaltransformationpeople.com· 12 Shares

A Happy Digital Innovative Globally Disruptive Chinese New Year

Tony D'Onofrio·30 January 2017·Customer Engagement

...Happy Chinese New Year.  新年快乐 2017 is the year of the Rooster. Anyone born in the following years - 1945, 1957, 1969, 1981, 1993, 2005, and 2017 - shares the characteristics and personality traits of this tenth of 12 animals in the Chinese zodiac cycle.  Read More...

 thedigitaltransformationpeople.com· 3 Shares

The need to empower our collective talent

Sebastian Haire·11 January 2017·People & Change

...The world isn’t working as it should and things need to change. We have seen this in the current political environment, with a new establishment taking power and the repelling of conventional wisdom from the educational elite. People want empowerment, control of their lives and destiny, and to be listened too. This is also true in the world of work; it isn’t working as it should and things need to change. We have seen the evidence directly. Read More...

 thedigitaltransformationpeople.com· 19 Shares

Three Lessons from the 2016 Global Retail Shopping Season

Tony D'Onofrio·15 December 2016·Customer Engagement

...The past couple of weeks were filled with the delivery of regionally customized presentations on the future of retail in Spain, UK, Portugal, and Switzerland.  As we are in the middle of the paramount shopping season, special focus was on three important retail holidays. Read More...

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Why Do Television Companies Need a Digital Transformation

Ronald van Loon·28 September 2016·The Case For Digital Transformation

...Over just a few years the world of television production, distribution, and consumption has changed dramatically. In the past, with only a few channels to choose from, viewers watched news and entertainment television at specific times of the day or night. They were also limited by where and how to watch. Options included staying home, going to a friend’s house, or perhaps going to a restaurant or bar to watch a special game, show, news story, or event. Read More...

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Don’t Wait for Magic; you are the Magic!

Richard Cronin·14 September 2016·People & Change

...Have you ever sat there and wanted something to change? Probably. What have you done about it to make a successful change transformation? Chances are, not a lot. Read More...

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Public vs. Private vs. Hybrid Cloud – Exploring the use Cases

Peter Goral·7 September 2016·Enabling Technologies

...In a previous post we explored various challenges with cloud implementation and how to mitigate these. But how do you choose the right cloud implementation model for your business - public, private, hybrid? Read More...

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What Distinguishes Top-Performing E-commerce Companies?

James Leighton Davis·7 September 2016·Customer Engagement

...According to Robert Moore, CEO of RJMetrics, venture capital firms and e-commerce companies have had a stormy relationship thus far. The online sector races on while investors struggle to identify new opportunities coming from those entering the arena, which means that no big wins are made. Read More...

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