What Comes After Digital Transformation?

Today’s businesses are as diverse as the customers they serve. From the cloud-native start up to the legacy enterprise, as companies have embraced the value of digital flexibility, an overwhelming majority have embarked on digital transformation journeys. One critical aspect of the approach to digital transformation is that IT departments are increasingly expected to take a greater role in driving overall business goals.

In fact, according to Fuze’s Breaking Barriers 2020 research report, 33 percent of CIOs are being measured on their ability to support revenue growth. The mandate is clear: IT can no longer exist solely as a support function, but rather a core partner across the organization.

As digital transformation strategies mature, and IT’s status as innovation driver becomes a new standard, leading IT professionals are asking – what’s next? If the lesson of the last decade was the power of digital flexibility and how it can create a more efficient and productive workforce, what can Game Changing CIOs do to help usher a new wave of competitive advantage? The answer lies less in the technology and more in the people who are leveraging it.

To date, the tools which underpin workforces have been developed as a natural extension of traditional work flows. Email replaced the memo, and video chat made the conference call more collaborative. But emerging technologies like advanced analytics, artificial intelligence, and machine learning are primed to provide a comprehensive look into the patterns and intricacies that make up the individual workplace experience. For example, with the right platform, IT departments can better understand which channels employees prefer, what is drawing them to these channels, and how they can better optimize it for even further productivity. Alternatively, they can identify problem areas within work flows and proactively ease the strain on employees themselves.

As technology becomes more advanced, the human element becomes increasingly vital. Digital transformation saw a seismic shift in the way IT leaders approach their infrastructure, but workplace transformation requires a deep understanding of the unique ways individuals approach productivity. Workforce Futures: the role of people in the future of work found that work today is decidedly personal. By leaning into the next-gen solutions that can power truly individualized and human workplace experiences, Game Changing CIOs can preemptively build the foundation for future success.


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