Pressure on traditional revenues from digital disrupters means that it is increasingly important for service providers to invest in new business models and operational processes to make sure that they too share in the value from digital transformation. Key elements to manage include technology, organisational agility, digital culture, talent and skills. As service providers are formalising their digital transformation efforts, they want to know how to ensure that change is sustainable. A digital culture is one of constant change and reinvention, fundamentally a collaborative effort that involves leadership and, increasingly, HR. This session will demonstrate best practice examples of digital transformation and culture change both from inside and outside the mobile industry as well as provide an understanding of how to overcome some of the key challenges that may be faced on this journey.
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