This week’s roundup includes news about email marketing, post-purchase communication, automation, and lots more.
As always, you can head on over to the Internet Statistics Database for further stats and insight.
43% of marketing roles at risk from automation
According to the figures, 43% of marketing roles are at a risk from automation, while more senior marketing directors at just 28%.
Marketer’s Guide to AI and Machine Learning
59% of consumers prefer email over other forms of brand communication
Fifty nine percent of consumers prefer email, regardless of context or purpose. 57% of consumers highlighted their preference for the channel when it comes to ‘pre-purchase’ messages, as did 57% for ‘post-purchase’, and 48% for ‘customer service’ communication.
For the second-most preferred option, 15% of consumers said online ads for ‘pre-purchase’ communication. For ‘post-purchase’ and ‘customer service’, 27% and 25% said their second preference was to have these via text messages.
The infographic also states that 24% of consumers cite Amazon as the brand that sends them the ‘best’ emails. eBay and M&S occupy second and third place, both with 9%. However, 49% of consumers couldn’t or wouldn’t name a brand that they think is doing email well.
Marketers prioritise content quality over engagement when choosing influencers
In a survey of 162 marketing professionals, 61% of respondents agreed that identifying the right influencers to reach their goals is a pressing issue. Elsewhere, the survey found that spotting fake followers and social algorithm changes poses problems too.
In terms of picking the right influencers, content quality was ranked as the number one factor when doing so, with 81% of respondents suggesting that this is a key differentiator. Interestingly, 78% also cited having the right target audience, with engagement rates in third at 73%.
McDonald’s to personalise over 37,000 drive-thru menus
McDonald’s has just announced that it plans to acquire the personalisation company, Dynamic Yield, marking its largest acquisition in 20 years.
The technology means that McDonald’s will be able to create a personalised experience for consumers, tailoring over 37,000 drive-thru menus to the current weather, up-to-date restaurant traffic, and food trends.
60% of consumers are more likely to buy again from a brand that communicates with them directly after a sale
A Narvar survey of 2,000 consumers has revealed that 60% of consumers want brands and retailers to directly communicate with them after a sale. This is because, when a customer is expecting to hear from the company they bought from, but is passed along to a third-party delivery company or carrier instead, they feel ‘catfished’.
Eighty percent of consumers said that consistent post-purchase communication is fundamental to their desire to buy again from a brand. Meanwhile, the research also found that post-purchase issues like poor delivery communications are responsible for 74.4% of all 1-star reviews on TrustPilot.
Other desirable factors include greater control, with consumers displaying increased loyalty to retailers and brands that allow them to change their mind at the last minute.
Affluent consumers make up 16% of the global online population
The report reveals that, globally, affluent consumers make up 16% of the online population. This group is (rather unsurprisingly) an early adopter of technology, with six in 10 saying that having the latest technological products is very important to them.
Interestingly, while affluent consumers are 52% more likely to be high or heavy users of physical press (where luxury marketing spend is traditionally focused), it comes at the bottom of media consumption segmentation. Social media comes first, with 59% of affluent consumers being high or heavy users of it.
Thanks for reading. Head to the Internet Statistics Database for more.
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