Robotic Process Automation in mortgage lending – Achieving process improvements through digital labor: PwC

Making the case for robotic process automation in mortgage lending

Mortgage lenders conduct business in an environment of relentless operational and regulatory change. At the same time, many continue to rely on complex legacy systems, multiple databases and spreadsheets, and manual processes. The resulting dependence on human labor to perform repeatable, relatively simple processes cuts into the time and budgets employees could be using to focus on analysis, process improvement, and customer experience. While several lenders have achieved cost-cutting objectives through business process outsourcing (BPO) and improved technology platforms, robotic process automation (RPA) offers a significant opportunity to further drive value and efficiency.