Brands vs. Covid-19
It’s only when the virus hits the bottom line; you discover who your brands are.…
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Customer Engagement
China’s COVID-19 digital transformation and the reopening of retail
In 2019, China was projected to surpass the United States to become the world’s largest retail market.…
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Nike and the post COVID-19 “New Normal” disruptive future of Retail
During China’s peak of the COVID-19 outbreak earlier this year, nearly 760 million people were in…
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The alternative endings to the Coronavirus (COVID-19) crisis
Prepare for the worst and plan for your future professional best. Having a substantial part…
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Welcome to the Disruptive $30 Trillion Global Future of Retail
At the recent annual conference of the International Supply Chain Protection Organization (ISCPO), it was…
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Just walk out groceries — by Amazon
Amazon Go is going big – grocery store big. Today it was revealed that Amazon…
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The Coronavirus and its predictable future for Retail
This week, I was invited by Rethink Retail to speak about the actions retailers should be taking…
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Why customer experience needs to top every business leader’s agenda
Customer Experience (CX) has climbed right to the top of the corporate agenda with companies…
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Why storytelling is key to marketing and user experience design
We’re all vying for audience attention. You’re there trying to promote your service or product…
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RetailROI and the 2020 Digital Transformation Retail Technologies
This is the second article covering the innovation leadership activities around NRF 2020. My previous…
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Customer’s Experience And The Role Of The Board In Driving Digital Transformation
This is a call for every executive, every board member, every consultant, and all change…
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